Privacy Policy

1. Introduction

ESQ Cocktail Bar & Grill ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://esq-gravity.vercel.app, make a reservation, attend our venue, or interact with us in any other way.

By using our services, you consent to the data practices described in this policy. If you do not agree, please do not use our services.

2. Information We Collect

We may collect the following types of information:

Personal Information

Name, email address, and phone number (when booking a table or event)
Party size and preferred date/time for reservations
Payment information (processed securely via Stripe — we do not store card details)
Dietary requirements or special requests you share with us
Communications you send us via email, WhatsApp, or our contact form

Automatically Collected Information

Device type, browser type, and operating system
IP address and approximate location
Pages visited, time spent on pages, and referring URLs
Cookies and similar tracking technologies (see Section 6)

3. How We Use Your Information

We use the information we collect to:

Process and manage your reservations and bookings
Process payments securely via our payment provider (Stripe)
Communicate with you about your bookings, events, or enquiries
Send promotional offers and updates (only with your explicit consent)
Improve our website, services, and customer experience
Comply with legal obligations and prevent fraud
Analyse website traffic and usage patterns

4. Sharing Your Information

We do not sell your personal information. We may share your data with:

Payment processors (Stripe) to handle transactions securely
Analytics providers (Google Analytics) to understand website usage
Email/SMS providers to send booking confirmations and updates
Legal authorities if required by law or to protect our rights

All third-party providers are contractually obligated to protect your data and use it only for the purposes we specify.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Booking records are typically retained for 24 months. You may request deletion of your data at any time by contacting us.

6. Cookies & Tracking

Our website uses cookies and similar technologies to enhance your experience. These include:

Essential cookies — required for the website to function properly
Analytics cookies — help us understand how visitors use our site
Marketing cookies — used to deliver relevant advertisements (only with consent)

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

7. Your Rights (UK GDPR)

Under the UK General Data Protection Regulation, you have the right to:

Access — request a copy of the personal data we hold about you
Rectification — request correction of inaccurate data
Erasure — request deletion of your personal data
Restriction — request we limit how we use your data
Portability — request your data in a portable format
Objection — object to processing of your data for marketing purposes

To exercise any of these rights, please contact us at info@esqgrill.com. We will respond within 30 days.

8. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., social media platforms, Google Maps, Waze). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

11. Contact Us

If you have questions about this Privacy Policy or your personal data, contact us:

📧 info@esqgrill.com
📞 +44 020 7639 2346
📍 817 Old Kent Road, South East London SE15 1NX